FAQ
FREQUENTLY ASKED QUESTIONS
You’ve got questions? We’ve got answers.
At Drea’s Kickin’ Kitchen, we’re all about bringing bold, spicy flavors straight to your table—and making sure your experience is smooth from checkout to that first kick of heat. If you don’t see what you’re looking for, reach out to us here.
STORAGE
Q: What’s the best way to store my hot sauce?
A: Keep your hot sauce in a cool, dark place—like a pantry or cupboard. Avoid direct sunlight and heat to protect that flavor punch.
Q: Should I refrigerate my hot sauce once opened?
A: For fruit-infused sauces, we recommend refrigerating after opening to keep them fresh and vibrant.
Q: How do I keep my hot sauce tasting its best?
A: Seal the cap tightly after each use, and give the bottle a good shake before pouring—natural ingredients can settle.
Q: How long does it last?
A: Hot sauce has a great shelf life, but always check the "Best By" date. If it smells funky or looks off, it’s time to replace it.
SHIPPING
Q: How long does shipping take?
A: Orders ship within 2–3 business days. Delivery takes 5–7 business days depending on your location. Please allow extra time during promotions or high-volume periods.
Q: Can I track my order?
A: Yes! You’ll get a tracking number once your order ships. You can also check your order status anytime on our site.
Q: Do you ship internationally?
A: Not yet—we’re keeping it hot in the U.S. for now. But international shipping is on our radar.
Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and order weight.
Q: My tracking says delivered, but I didn’t receive my order. What now?
A: Check your mailbox, porch, or with neighbors first. If it’s still missing, contact your local USPS. Unfortunately, we cannot replace packages marked as “delivered.”
Q: My package was returned to sender. What happens now?
A: Once it returns to us, we’ll contact you. You can either request reshipment (shipping fee applies) or a refund minus original shipping costs.
RETURNS
Q: What’s your return policy?
A: You can return unused, unopened items within 5 days of delivery for store credit. Opened products are not eligible and will be returned at your expense. Store credit is issued minus discounts, shipping, and a 10% restocking fee.
Q: How do I return a product?
A: Contact us here to start your return—we’ll guide you through the process.
Q: When will I receive my store credit?
A: Once your return is received, store credit will be issued within 7–10 business days.
Q: Can I exchange a product?
A: We do not offer exchanges. Simply place a new order for the item you'd like.
PROMOTIONS & DISCOUNTS
Q: Do you offer discount codes?
A: Yes! Sign up for our newsletter and follow us on social to catch spicy sales, promos, and secret deals.
Q: How do I use a promo code?
A: Enter your code at checkout in the “Promo Code” box. The discount will apply before payment.
Q: Can I stack promo codes?
A: Only one promo code can be used per order. Codes cannot be combined with other offers (like BOGO).
Q: I forgot to use my discount code—can you apply it after?
A: We’re not able to apply discount codes once an order is placed. Be sure to double-check your cart before checking out.
Q: Do you offer a loyalty program?
A: Yes! Earn points with every order and redeem them for rewards. Check out our Loyalty Program page to join.
ORDERS & CHECKOUT
Q: Can I add to or change my order after placing it?
A: Orders cannot be edited after they are confirmed. You’re welcome to place a second order or return unopened items once delivered.
Q: I didn’t receive a confirmation email—what should I do?
A: Check your spam or junk folder first. Still nothing? Contact us so we can update your email on file.
Q: I’m getting an error during checkout.
A: Try using a different browser or device. If issues persist, contact us here and we’ll help troubleshoot.
Still have questions?
We’re happy to help. Reach out here and our team will get back to you ASAP.