FAQ

FREQUENTLY ASKED QUESTIONS

You’ve got questions? We’ve got answers. At Drea’s Kickin’ Kitchen, we’re all about bringing bold, spicy flavors straight to your table, and we want to make sure your experience is as smooth and enjoyable as possible. Below, you’ll find answers to some of our most commonly asked questions. If you don’t see what you’re looking for, don’t hesitate to contact us!

STORAGE

What’s the best way to store my hot sauce? Keeping your Drea’s Kickin’ Kitchen hot sauce as fresh and fiery as the day it was made is easy! Store your hot sauce in a cool, dark place. A pantry or cupboard away from direct sunlight is perfect. Light and heat can cause the flavors to degrade over time.

Should I refrigerate my hot sauce once opened? For our hot sauces that are infused with fruits, we like to keep them in the fridge once opened. This keeps the flavors vibrant and helps preserve its shelf life.

How do I make sure my hot sauce stays fresh? Always make sure the cap is tightly sealed after each use. Exposure to air can cause the sauce to lose its zing.

Why should I shake my hot sauce before using it? Give your hot sauce a good shake before using it. Natural ingredients can settle over time, and a quick shake ensures you get a perfect mix of flavors in every splash.

How long does hot sauce last? While hot sauce can last a long time, it’s always a good idea to check the expiration date. If your sauce looks or smells off, it’s best to replace it with a fresh bottle.

By following these simple steps, you’ll keep your Drea’s Kickin’ Kitchen hot sauce ready to add that bold, spicy kick to all your meals. Enjoy!

SHIPPING

How long does shipping take? We know you’re excited to get cooking! Orders typically ship within 2-3 business days. Depending on your location, delivery can take 5-7 business days. We’ll send you a tracking number so you can keep an eye on your spicy goodies!

Do you ship internationally? Currently, we don’t offer international shipping services, but we're working on spreading the heat worldwide soon!

How much does shipping cost? Shipping costs depend on your location and the weight of your order. During checkout, you’ll see the total shipping cost before you finalize your purchase.

Can I track my order? Absolutely! Once your order ships, we’ll email you a tracking number. You can also check your order status on our website anytime.

RETURNS

What is your return policy? At Drea’s Kickin’ Kitchen, we want you to be thrilled with your purchase. If you change your mind within 5 days of delivery, you can return unused items in their original condition for store credit. Please note, opened products cannot be returned and will be sent back to you at your expense. We’ll give you store credit for the full amount, minus any discounts, shipping costs, and a 10% restocking fee.

How do I return a product? Returning a product is easy! Contact our customer service team to initiate a return. We’ll provide you with instructions on how to send your item back.

When will I receive my refund? Once we receive your returned item, we’ll process your return credit within 7-10 business days. You’ll get an email confirmation once your credit has been issued.

Can I exchange a product? We currently do not offer exchanges. A new order will need to be placed.

PROMOTIONS

Do you offer any promotions or discounts? You bet! Sign up for our newsletter to stay in the loop about our latest promotions, discounts, and special offers. We love sharing the spicy love!

How can I use a promo code? Got a promo code? Sweet! Enter it at checkout in the “Promo Code” box, and your discount will be applied to your order total.

Do you have a loyalty program? Yes, we do! Join our loyalty program to earn points with every purchase. Redeem your points for discounts on future orders. Check out our loyalty program page for more details and start earning today!

Can I combine promo codes? We love your enthusiasm, but unfortunately, promo codes cannot be combined. You can use one promo code per order.

Got more questions? Reach out to us! We’re here to help you enjoy the bold, spicy flavors of Drea’s Kickin’ Kitchen!